If you have any question, comment and suggestion for us, please feel free to contact our customer service representatives daily (from 11am - 6pm Eastern time) at (718) 961-2899 or email us at info@vnexpressusa.com

Service warranty

We will personally review your circumstance based on the documentations/statements that you provided. We then prepare all necessary application(s) and submit them to the proper authorized service/processing center. Services not include administrative fee(s), appeal from adverse initial decision or any certification to the successful outcome of the case. Information provide by us shall be rendered as reference only. VN Express Services LLC is a service company. We do not provide legal/financial advices, and our services are not substituted for advices from a licensed attorney or a CPA.

Payment methods

We currently accept personal check, certified bank check, money order and cash as payment methods. Phone in order by credit card for V247 phone service will also be accepted upon request during business hours. Please make money orders/check payable to VN Express Services LLC.

General disclaimers

This privacy policy tells you how we use personal information collected at VN Express Services LLC Online . Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for our website only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific requests, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. We occasionally send out promotions to our registered customers through email; If you wish not to receive such materials, you could unsubscribe from our mailing list in customer account section or contact us at info@vnexpressusa.com

Distribution of information

At VN Express Services Online, customers information will only be used and processed by authorized personnel and will absolutely not be shared with any third party. However, we may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to data security

Your personal identifiable information is kept secure. Only authorized employee(s), agent(s) (who have agreed to keep information secure and confidential) have access to this information.

Privacy contact information

If you have any questions, concerns, or comments about our privacy policy you may contact us following this link. We reserve the right to make changes to this policy. Any changes to this policy will be posted on this page.